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Travel Questions Frequency Ask Questions
YourRooms.com features pre-paid hotel discount accommodation
direct from the wholesaler to you. Save up to 75% off the
internet rate by pre-paying your booking.
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What is the YourRooms.com prices policy ? |
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YourRooms.com
prices policy is well known to be the most
agressive in the Internet Industry.We bring
you the absolutely lowest rates available
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For your convenience and instead of others
onlines compagnies, our rates are in
USD and THB including all taxes and service
charges, it means that you do not have
to pay more !
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How do I find and reserve a hotel with
YourRooms.com ? |
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After you choose
one of the destinations from the menu,
you will see the selection of hotels.
The hotels that YourRooms.com
offer are in the 3-star to 5-star
categories, and will usually have
important features such as rooms,
dining and recreational facilities,
etc. Important amenities/facilities
are shown with icons in the search
results page, and any additional facilities
will be listed on each hotel page.
Also, be sure
to make your reservation for the full
duration of your stay, in order to
avoid the unavailability if you later
decide to further your stay.
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After I make my reservation, how long it takes to get
hotel's confirmation ? |
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Within 2 working days (not including
Sat, Sun & Public holidays) .
When you make a booking with
us, within 24 hours, you will receive our Order Acknowledgement
via e-mail, confirming that your order is now being
process. Please keep this e-mail, which will indicate
your Booking No., for your reference.
At the same time we will contact
our agents with your request. Assuming availability,
a reservation is then made with your information confirming
your booking and your credit card payment will be settled
at this time as well.
Upon confirmation (usually within
2-working day), we will send you a hotel check-in voucher
showing booking details via an e-mail. This voucher
can then be presented upon check-in at the hotel.
If you do not receive any mail
from us within 2-working day after placing an order,
please kindly contact us immediately at info@yourrooms.com
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What if hotel that I selected is not available ? |
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You will be notified via an e-mail
(within 2 working days after placing your order) and
you will not be charged.
Moreover, when you make your
reservation, we allow you to give us permission (see
reservation form) to reserve another hotel at comparable
standard and price.If your selected hotel is not available
AND you give us your permission, we will do so and will
notify you through an e-mail. In this case, your credit
card payment will not be settled until we get confirmation
from you.
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Do I need a credit card to make a hotel reservation ? |
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Yes. All Bookings are on prepayment
basis. For your convenience, YourRooms.com offers
credit card payment directly from our web site. However,
you will not be charged until we get confirmation from
your selected hotel. We accept payment by Visa, Master
Card., JCB and SCB.
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When will I be charged ? |
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You will be charged only if your
selected hotel is available. After receiving your order,
we will check for hotel's availability. If your selected
hotel is available, we will make reservation and your
credit card payment will be settled on receipt by us
of confirmation of availability from the selected hotel.
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Whose name is the reservation made under ? |
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The hotel's reservation is made
under your name. You can check-in with either a hotel
check-in voucher or your passport (showing the same
name as when you fill out our reservation form).
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What is the latest time that I can make my reservation
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We accept bookings that are made
at least 3-working days (not including Sat, Sun &
Public holidays) before the check-in date.
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Are your hotel rates per room or per person ? |
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All of our listed rates are per
room, NOT per person (unless otherwise specified).
Moreover, there is no charge for children under 5 years
old sharing a room with parents with no extra bed.
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Is there any fee using YourRooms.com service ? |
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There is no charge to use YourRooms.com
for reserving hotels and, in fact, you will usually
save a lot of money by booking at our special rates.
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Can I make a reservation directly through the hotel ? |
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The special rates listed on the
YourRooms.com are only available through our
service. If you would like to make a reservation directly
with the hotel you will need to contact them directly.
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What is your cancellation policy for hotel reservations
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Cancellation
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+21 - 14 Days before
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There is a 5% administration
charge.
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13 - 7 Days before
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There is a 10% administration
charge.
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6 - 3 Days before
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There is a 25% charge by
the hotel which we pass onto you.
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2 - 0 Days before
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The Hotel will charge the
full amount.
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Cancellations must be made in
writing, quoting the booking reference number, either
by Fax to +66 76238-887 or e-mail to booking@yourrooms.com.
A cancellation receipt will be
sent to you with a cancellation code number. Please
do not consider your booking cancelled until you have
received the cancellation receipt.
No Show
If you do not cancel your booking and fail to check
in to the hotel, the cost of one-night's stay plus the
5% or THB500 will be charged to your credit card.
Please Note: We reserve the
right to levy full room charges for cancellations and
no shows, in instances where the hotel stipulates the
same in its own cancellation and no show policy.
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What is Hotel Rating form ? |
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We also encourage you to send
us a note upon your return from your trip and submit
a Hotel Rating Form for the hotel(s) you stayed at.
Your Hotel's Review will be shown at that hotel information
page.
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Questions/Comments ? |
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Please feel free to contact us
at info@yourrooms.com
to send any question or comment you may have and we
will get back to you promptly.
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